What Shipping Methods Are Available?
- All orders over $200 are shipped for FREE within Ontario via one of our shipping partners, which include Canada Post, UPS, FedEx, Purlator and DHL. Orders under $200 are subject to a $10 shipping fee.
- For customers outside of Ontario a $20 dollar shipping fee will apply
- For our US Customers, shipping will be a $30 dollar flat rate within America
- Unfortunately, we only ship within Canada and the US at the moment
- If you live in the Sarnia or Strathroy areas, a free pick up option is also available.
How Long Will It Take To Get My Package?
Packages can take anywhere from 1 to 5 business days, depending on your location. We try and get it to you as soon as possible, but are also at the mercy of the shippers. Customers can also choose a pick up in store option and pick up their shoe on the day of purchase, or the day after. Simply wait for a confirmation e-mail as to when your shoe is ready for pick up, and head on into the store to pick up your purchase!
Do You Ship Internationally?
At this moment, we do not ship outside of the US and Canada.
Why are prices cheaper on your website than in the store?
If you see a price of shoes cheaper on our website, it is because our online pricing and in-store pricing are separate entities and certain shoes are website specials only.
Payment Information
What Payment Methods Are Accepted?
We currently accept Visa, MasterCard, American Express and Discover Cards
Is Buying On-Line Safe?
We cannot speak to the safety of buying from other retailers, but we 100% stand by our committment to getting great, comfortable shoes to you. If you do not receive your package, please contact us and we will either send out a new pair or issue you a refund. We have been in business in Strathroy for 30+ years and in Sarnia for 10+, our location never changes, so if you have any issues, you can come and talk to us directly!
Orders and Returns
How do I place an Order?
To place an order, simply add a product to your cart, and go through the steps to check out. Conversely, you can call us in store during business hours and place an order over the phone if you do not feel comfortable entering credit card information online.
Do I need an account to place an order?
An account is not needed to place an order as you can sign-out as a guest. However, creating an account allows us to see past orders and help you out with any questions you may have. At the end of the day, it’s completely up to you!
Who should I to contact if I have any queries?
If you have any questions, please call us in-store at 519-205-6848 or 519-333-6848 during the hours of 10-5 Monday through Friday, conversely, you can also use our handy chat feature on our website, that will use Facebook Messenger to get a hold of us!
How Can I Cancel Or Change My Order?
Once an order is placed and if you change your mind, give us a call during business hours 10-5 Monday through Friday, or use our handy chat feature via Facebook Messenger anytime. However, if you receive a tracking number, then it is too late to make any changes.
How Do I Track My Order?
All shipped orders will have a tracking number included for you to see exactly where your parcel is.
How Can I Return a Product?
To return any product, please give us a call from Monday through Friday 10-5 or use the Facebook Messenger option on our site to send us a message. We will then issue you a Return Authorization Number which you will place in the box and send back to us. Return shipping is the responsibility of the customer, and we require the product to be sent back unworn and in it’s original box. We reserve the right to refuse any return at any time.
